We’re so sorry you’re struggling to pay rent and/or utilities. It’s an incredibly stressful situation, and we know it’s really hard to find someone to help.

As a small agency, we have limited resources too, but we want to share all that we can to help families keep a roof over their heads and their lights on.

All Emergency Financial Assistance work is done over the phone. Clients with referrals must upload documents using cell phones or computers.

We can help with rent, security deposit and utility assistance if you are 65 years of age or older and/or have children in the home or someone living with you who has a disability. If you already received help within the last 12 months, we cannot help you again. 

We unfortunately are unable to assist with overdue mortgages or if you already received an eviction summons. Please refer to the Jacksonville Area Legal Aid for legal support.

If you already received help within the last 12 months, we cannot help you again. 

Financial assistance referrals for rent, utilities and security deposits are processed through United Way’s 2-1-1. Please dial 2-1-1 on your phone, and the United Way operator can review eligibility and make referrals to DESC. Calls are accepted 24 hours a day, seven days a week, but appointments are limited.

Please call United Way’s 2-1-1 for additional referral sources.